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Customer care
How New Fame Plywood uses information for shopping, account verification, delivery and customer support.
We receive the details you enter when registering, placing an order, subscribing to updates or contacting us. Depending on the activity, these may include your name, email address, phone number, delivery address, order selections, messages and photographs you send about a product or delivery concern.
New registrations require an email verification code before the account is created. The code is valid for 10 minutes. Pending registration details are held while verification is in progress, and expired pending records are cleared through routine cleanup.
Account passwords and verification codes are stored as hashes rather than readable values. Successful sign-in establishes a session so you can access your account. Login and verification attempts are recorded to help limit repeated requests and protect account access.
We use relevant information to verify accounts, process orders and payments, arrange delivery, show order history, handle returns and answer enquiries. Order IDs and checkout phone numbers are used together for the public tracking feature. Details may also be used to investigate suspected misuse, resolve complaints and keep necessary business records.
Service emails include registration verification codes and paid-order invoices. These messages are sent to the email address supplied for the relevant account or order through our Hostinger email service. Invoice emails include order items, payment totals and relevant billing or delivery details. Check that your email address is correct and that you can access the mailbox.
Online payments are processed through Razorpay. The store records order amounts, payment references and confirmation details needed to reconcile the purchase and produce an invoice. Payment credentials entered into the payment provider’s checkout are handled by that provider; our order records do not store your full card number, card security code or UPI PIN. Bank-transfer orders are confirmed after the transfer is verified.
The website uses session cookies for functions such as sign-in, the shopping bag and verification that a form submission belongs to your session. Blocking these cookies may prevent some shopping and account features from working.
Wishlist selections are saved in local storage in the browser you use. They can remain on that device between visits and are not automatically shared between browsers or devices. Clearing site data can remove the wishlist and reset other browser-based preferences.
We share the details needed for a task with the providers involved in fulfilling it. These may include delivery details for logistics partners, transaction information for the payment processor, and email addresses and message contents for our email provider. Hosting providers support website operation. We do not sell personal information.
The site may load fonts or icons from external services. Links to WhatsApp, social networks, maps and the payment provider take you to services operated by other organisations. Those services can receive technical information, such as your IP address, when your browser connects to them. Review their privacy practices when using them or sending messages through them.
We keep information for as long as needed for the purpose it was collected, including account administration, order fulfilment, support, accounting and applicable record-keeping obligations. Access is limited to relevant business use, with safeguards such as hashed credentials and protected account sessions. Keep your own account credentials private and contact us if you suspect unauthorised access.
You can contact us to request correction of an incorrect detail, ask about information linked to your account, or request deletion of information that no longer needs to be retained. We may need to verify your identity before acting. Some transaction records must remain available for legitimate business or legal requirements. If you subscribed to promotional updates and wish to stop receiving them, contact us with the subscribed email address.
We may update this page when our services or information-handling practices change. The version published here explains the current practices described for this website. For questions about a particular order or earlier interaction, contact our team directly.
For a privacy, account or data-correction request, email our team with a brief description of your concern. Share only the details needed to identify the account or order; passwords and verification codes are not needed.
Contact number: +91 96534 49534
Email: contact@newfameplywood.com
