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Customer care
Please read these terms together with our shipping, returns and privacy pages before ordering materials.
New Fame Plywood is a material retailer based in Malad West, Mumbai. We supply decorative surfaces including louvers, wallpapers, UV marble sheets, mirror tiles, vertical garden materials, PVC panels, ceramic sheets and PU stone panels. Product availability and suitability should be checked against the details of the item you intend to purchase.
Check the product description, dimensions, finish, material, colour, delivery option and selling unit before ordering. Some products are sold individually and others in sets. Where set options are available, choose the required piece count and quantity of sets before proceeding.
Images show the appearance of the product but may look different under your screen settings or room lighting. Ask our team about batch matching, intended use or a particular finish if those details are important to your project. Confirm a suitable surface and installation method before purchasing.
An order is accepted after stock, batch and delivery availability are confirmed. An order reference helps identify your purchase; it does not by itself establish that a payment has completed. If an item is unavailable or the requested quantity cannot be supplied, we will contact you about the available alternatives or the applicable cancellation and refund arrangement.
Prices are shown in INR and include applicable GST unless stated otherwise. For set products, the displayed single-piece price helps explain the pricing, while the selected set’s total is the amount charged for that pack. The shopping bag and checkout show the final order total. Free delivery applies to courier-eligible online orders as described on our Shipping page.
Checkout supports online payment through Razorpay, including the payment methods offered by that provider, and direct bank transfer. Dispatch takes place once payment is confirmed. A pending or unsuccessful payment is not treated as a completed purchase.
A paid-order invoice is emailed to the address provided for the order after payment confirmation. Keep the invoice and payment reference for support requests. For a bank transfer, use only the business account details confirmed by our team and provide the transfer reference when requested.
Courier delivery, tracking and inspection requirements are explained on our Shipping page. Products unsuitable for ordinary courier delivery show a WhatsApp enquiry option. Confirm the product, total, payment and delivery or pickup arrangements with our team before paying for an enquiry-based order.
We supply materials and do not provide installation services directly. Where we share a worker or labour contact, that person operates independently. You agree the scope, site conditions, scheduling and labour payment directly with the worker.
Inspect materials before installation and discuss suitable preparation, adhesives and fixing methods with a competent installer. An installation problem should be distinguished from a product supplied incorrectly or with a defect. Product concerns can still be raised with our team, and these terms do not remove rights available under applicable law.
Provide accurate contact and delivery information, review quantities carefully and keep access to the email address used for the order. Arrange suitable receiving and storage conditions for the materials. If an address, email or phone number changes, tell us promptly so we can check whether the order or shipment can still be updated.
The Returns & cancellations page explains standard return eligibility, non-returnable items, transit-damage reporting and how to request assistance. Contact us before returning goods or assuming an order has been cancelled. Approved refunds and replacements are arranged after review of the relevant order and circumstances.
Follow the care, storage and installation instructions appropriate to the material. Exposure to unsuitable heat, moisture, chemicals or an unsuitable substrate may affect the finish and performance. Ask about any product-specific manufacturer warranty before purchase; no additional warranty should be assumed from a general website description.
Use accurate information when creating an account and complete email verification for a new registration. Keep login details private. Do not use the website to submit misleading orders, interfere with other customers’ access or misuse account, payment or tracking features. Personal information is handled as described in our Privacy policy.
Contact our customer-care team first with your order ID and a clear description of the issue so we can investigate. These terms describe our shopping process and do not exclude consumer rights or remedies available under applicable law.
For help with product selection, an order, a payment or these terms, reach our Mumbai shop using the contact details below.
Contact number: +91 96534 49534
Email: contact@newfameplywood.com
