FREE Pan-India Delivery on All Orders. Best Quality. Premium Wall Decor. WhatsApp Support.
Customer care
Everything you need to know about dispatch, delivery, tracking and receiving your materials.
We arrange Pan-India delivery for products available for online courier orders. Delivery availability depends on the product dimensions, packaging requirements and serviceability of your destination.
Some large or delicate products cannot be sent by regular courier. These products show a WhatsApp enquiry button instead of an online purchase option. Contact our team to confirm delivery arrangements or collection from our Mumbai shop before ordering.
Delivery is free for courier-eligible online orders. The prices and total displayed at checkout include delivery, with no additional online shipping charge. For products ordered through WhatsApp, confirm the complete order and delivery arrangements with our team before making payment.
In-stock wallpapers, panels and sheets usually dispatch from our Mumbai store within 1–2 business days after the order and payment are confirmed. This is the dispatch estimate, rather than a promise that the parcel will arrive within that period.
Stock checks, batch matching, protective packing, public holidays or a product requiring special handling may affect dispatch. If an item cannot be supplied as ordered, our team will contact you to discuss the available options.
Transit time varies by destination and courier service. Remote locations, weather, transport disruptions and local delivery restrictions can cause delays. Please contact us for an estimate before booking installation or making arrangements that depend on a fixed delivery date.
Provide your complete address, correct PIN code and a working phone number at checkout. Include relevant building, landmark or gate-access details. Tell us promptly if anything needs correcting; changes after dispatch depend on whether the courier can update the shipment. If unloading assistance, stairs or restricted access may affect delivery of a large item, discuss those requirements with us beforehand.
Use “Track your order” in the menu and enter your order ID together with the phone number provided at checkout. Both details must match the order before its status can be shown.
Courier and tracking details are shared when available after dispatch. Your website order status and the courier’s scan history may update at different times. Keep your order reference handy when contacting us about a shipment.
Check the outer packaging and the number of parcels when the delivery arrives. If packaging is visibly damaged, photograph it and note the condition with the delivery representative where possible. Keep the packaging, labels and invoice until the materials have been inspected.
Report transit damage within 48 hours of delivery with your order ID and clear photographs of the packaging and affected items. Inspect every sheet, tile or roll before peeling, cutting or installing it. Prompt reporting helps us investigate with the courier; it does not remove rights available under applicable law.
If the courier cannot reach you or access the address, contact our team promptly to discuss the next step. Redelivery or a returned parcel depends on the courier’s arrangements and the reason the delivery failed. We will clarify any proposed arrangements before proceeding.
For a dispatch update, address correction or delivery concern, contact our team with your order ID and the phone number used at checkout.
Contact number: +91 96534 49534
Email: contact@newfameplywood.com
